Private healthcare navigation and patient advocacy for people who need clarity, momentum and support across NHS, private, insured or self-pay care.
We help you get seen, understand your options, ask the right questions, and move forward with a clear plan — without the admin headache.
Patient advocacy, without medical advice
When you are worried, stuck, delayed, or unsure what to do next, it can be difficult to know who to call, what to ask, or whether you are on the right pathway.
HB Concierge acts as an independent, non-clinical advocate and navigator. We help you organise the facts, understand the available routes, prepare the right questions, and take practical steps across NHS, private, insured or self-pay care.
We do not diagnose, prescribe, recommend treatment, or replace your doctor. We help you navigate the system with more clarity, confidence and momentum.
Choose the episode that best fits where you are now.
When you’re stuck, worried, or short on time, we help you navigate the fastest appropriate route through the NHS and/or private care - for one specific health issue.
Episode support from £345 - suitability confirmed first.
“Get Me Seen”
Diagnostic & first specialist appointment navigation
Best for
If you’re waiting for a test, referral, or appointment - or you don’t know the quickest way to the right specialist.
What you get
Structured intake + document review
45 minute concierge call
NHS + private route mapping (fastest realistic options)
Written action plan (next steps)
2 weeks’ light implementation support (email + short calls)
“Am I On The Right Path?”
Second opinion & options navigation
Best for
If you’ve received a diagnosis or treatment plan and want clarity on options, second opinions, and next steps.
What you get
Intake + records review
45 minute clarification call
NHS + private second-opinion routes mapped
Written options summary + questions checklist
2 weeks’ light implementation support (email + short calls)
We’ll confirm within 24 hours if we can help, and what the next steps would look like.
We’re a non-clinical navigation service - we don’t provide medical advice or handle emergencies.
What we do
HB Concierge provides private healthcare navigation, patient advocacy and administrative support for individuals and families trying to move through the UK healthcare system.
We help you:
understand where you are in the pathway;
organise letters, referrals, records and next steps;
prepare questions for GPs, consultants, insurers or private providers;
explore NHS, insured and self-pay options;
reduce avoidable delays caused by unclear admin or poor communication;
move forward with a practical written plan.
If any of the above sounds familiar, one-off episode support is designed to give you clarity and momentum quickly.
Why speak to us?
Busy Professionals & Working Parents who can’t navigate GP systems or wait for NHS scans.
Elder Carers managing healthcare relatives - overwhelmed by forms, referrals and the time taken waiting in hospitals.
Families or Ex-pat Parents needing clarity and support across the NHS/Private boundary.
If you feel brushed off by the NHS or delayed by private waiting lists.
If you want clarity and support to make decisions about your next medical step.
“After months of confusion and contradicting opinions, I finally understood what to do next”
(Client, anonymised - shared with permission)
“We navigate the NHS and private options so you can move forward with a clear plan”
Steve (Founder)
How the journey works
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Book a quick call so we can understand your situation and confirm whether episode support is suitable.
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If we can help, we’ll outline the likely route options and what we’d need from you to begin.
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One point of contact to organise information, clarify next steps, and reduce admin.
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To move quickly, we may occasionally need prompt responses or documents. When that’s the case, we’ll be clear on what’s needed and by when.
FAQs
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Yes. HB Concierge provides private, non-clinical patient advocacy and healthcare navigation. That means we help you understand the system, organise information, prepare questions, explore route options, and move forward with a clear plan.
We do not replace your GP, consultant or clinical team, and we do not provide medical advice. Our role is to help you navigate the process and make better-informed next steps.
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We help you get unstuck. We review what’s going on and what you already have, then map the fastest appropriate route through the NHS and/or private care — plus a clear plan to move things forward.
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No. We don’t diagnose, prescribe, or recommend treatments. We help you navigate the system, understand options, and take the next best steps.
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An episode is fixed fee support for one specific health issue. It typically includes document review, a 45 minute call, a written plan, and two weeks of light support to help you implement it.
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Start with a free 15 minute assessment. If we’re a good fit, we usually confirm within 24 hours and get moving quickly.
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Yes. We help you understand the pathway, organise your information, and follow up properly. We can’t jump queues, but we can reduce avoidable delays.
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Yes. We support NHS, insured, and self-pay routes. We’re independent — no steering to specific providers — just the route that fits your timeline and budget.
HB Concierge is non-clinical patient navigation and administrative support service. We help individuals and families move through the UK’s healthcare systems with clarity, speed and less stress - whether that means progressing with the NHS, exploring private options, or combining both.
We have first hand experience of navigating complex medical journeys in the UK. That lived experience, alongside a structured and practical approach, has made us highly effective at understanding pathways, asking the right questions and organising the next steps that lead to timely progress.
We are independent and provider agnostic. We don’t push you toward any hospital, consultant or insurer. Instead, we help you weigh NHS and private routes based on your circumstances, location, timeline and budget - and we support you to put a clear plan into action.
You stay in control of decisions. We reduce the admin and help you move forward.
About
Us
Talk to us first to see if we can genuinely assist you.
No commitment, pressure, or obligation.
Book a free 15 minute assessment call.
We’ll confirm if we can help within 24 hours.
hello@hbconcierge.co.uk OR complete the enquiry form >